We have all, at some point or other made an appointment and then something really important has cropped up, or have decided that the time just isn't right at that moment. I fully accept that this happens, it's the way of life. In these instances, all I ask is that you respect the value of my time and give me as much notice as possible, so I can rebook the slot. If appointments are canceled at very short notice I don't have time to book in another client to take your place, which isn't fair to anyone who may have wanted your slot, or to me.
I require 48 hours (two working days) notice of cancellation to avoid incurring the full cost of the booked treatment. Charges will be incurred for missed appointments too. If you cancel within 24 hours of your appointment, I will ask you to pay 50% of the appointment. If you don't turn up at all then the full charge is payable.
Whatever time of day or night the answering machine
will record your message so please leave a message and I will ring you back
as soon as I possibly can.
Where we have been given as much notice as possible of a cancellation, we will always endeavor to offer the appointment to another client to avoid you incurring a charge.
As you will be aware there are a number of Government COVID19 health and safety guidelines we must adhere to now and in the near future. Tanya takes her responsibilities very seriously and will do everything in her power to ensure the health of herself and her clients.
*Arrive at your appointment time
*Only one client
at a time
*NEVER come if you or someone you live with has symptoms or
high temtpure
*Please don't come if someone in your house is isolating (my choice not guidelines)
* You have been in contact with someone with
covid.
Please note that from JULY 19th Tranquility has made the decision as a business to continue wearing Face Masks.
Tranquility would like to ask ALL clients to respect my wishes to come to the salon wearing their masks, to protect not only myself but also my loved ones at home.